Which technique is NOT recommended for conducting an effective Probe Step?

During the Probe Step in a conversation or interview, effective communication and understanding of the applicant's perspective are crucial. Overreacting to anything an applicant says can lead to misunderstandings and distort the flow of conversation. Instead of fostering an environment of open dialogue, overreacting may cause anxiety for the applicant, leading them to withdraw or be less candid in their responses. An effective Probe Step relies on a calm, attentive, and empathetic approach, enabling the interviewer to gather accurate information and insights.

In contrast, listening with both ears and heart emphasizes the importance of not only hearing the words spoken but also understanding the emotional context behind them. Focusing on the applicant's body language can provide critical non-verbal cues that enrich the understanding of their messages. Additionally, placing stars next to important points is a practical technique for highlighting significant areas of discussion, aiding in follow-up questions and keeping the dialogue structured. These methods collectively contribute to a more constructive and effective Probe Step.