What is one of the recommended focuses while listening during the Probe Step?

Listening effectively during the Probe Step is crucial for fully understanding the applicant's responses and concerns. The emphasis on listening with your eyes, heart, and ears means that you are not only absorbing the words being spoken but also observing non-verbal cues, such as body language and tone of voice, which can provide additional context to what is being said. Engaging on multiple levels—visually, emotionally, and auditorily—helps to create a connection with the applicant and fosters a more open dialogue.

This holistic approach to listening enables you to pick up on subtle signals that may indicate deeper feelings or issues that the applicant might not explicitly state. Such attentive listening can lead to more insightful probing questions and a better overall interaction, ultimately fostering a sense of trust and rapport between the interviewer and the applicant.