What creates tension with the Compliance (Controller) Style?

Overselling services creates tension with the Compliance (Controller) Style because this style emphasizes adherence to rules, regulations, and established procedures. Individuals with a Compliance style value precision and accuracy, and they prefer to operate within clearly defined boundaries. When services are oversold, it typically involves making promises that may not be realistically deliverable or may exceed the capacity to meet expectations. This can lead to a situation where the established standards and procedures are jeopardized, leading to frustration and tension for those who prioritize compliance and control over flexibility in service offerings.

The other options tend to align more closely with the goals of a Compliance style. Providing clear guidance is essential for this style, as it supports structured decision-making. Maintaining a tidy work environment is also consistent with the Compliance style's preference for order. Encouraging spontaneous change, however, may create friction, but it is the act of overselling services that directly contradicts the principles of the Compliance style, making it a source of significant tension.